Uptime Summary

TOTAL UPTIME FOR THE LAST 90 DAYS
99.99 %
Normal

Recent Uptime

Day Date Uptime
Saturday November 26 100.00 %
Friday November 25 100.00 %
Thursday November 24 100.00 %
Wednesday November 23 100.00 %
Tuesday November 22 100.00 %

History Grid

Nov 27
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Status pages Status pages
Admin application Admin application
Notification services Notification services
Third Party Integrations Third Party Integrations

Third Party Provider Status

Date Status
9/30/2022 UP
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60 days ago 100.00 % Today
Normal
Date Status
9/30/2022 UP
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60 days ago 100.00 % Today
Normal
Date Status
9/30/2022 UP
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60 days ago 100.00 % Today
Normal
Date Status
9/30/2022 UP
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60 days ago 100.00 % Today
Normal
Date Status
9/30/2022 UP
10/1/2022 UP
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60 days ago 100.00 % Today

Metrics

Recent Events

This Month
Status pages Admin application CNAME status pages *.status.page status pages *.statuscast.com status pages
Nov-18, 3:58pm EST
[closed]

On November 17th at approximately 9:45AM EST StatusCast experienced a tremendous spike in inbound traffic(over 3x our historical max) which caused the primary caching mechanism for the application to become overloaded. This caused many connection requests to the application to experience either major delays in page loads or complete time outs.  During this time StatusCast’s own status page was also affected; not allowing for customers to check in regarding the status of the service and the actions being taken.


Engineers mitigated the issue by scaling out the service and performing an emergency flush of the caching system in order to restore service while investigating the source of traffic spike. 


Once the system had been fully restored engineers continued their investigation into the traffic spike and determined that it was not malicious in nature. The engineering and development teams have spent the last 24 hours making and preparing the following changes to StatusCast’s service offering:


  1. Permanently scaled up the resource baseline for all of StatusCast’s servers

  2. Added additional servers into the pool of servers used to maintain the application 

  3. Revisited auto-scaling rules around resource baselines for auto-mitigation purposes

  4. Planned caching updates for StatusCast’s December release that will aid in caching resource constraints

  5. Migrated StatusCast’s own page to an environment that is totally separate from the production space that clients are deployed to.


StatusCast’s team will continue to monitor both the health of its service offerings and analyze traffic patterns in order to gauge if additional changes to its infrastructure are necessary.

Last Month
Status pages Admin application CNAME status pages *.status.page status pages *.statuscast.com status pages
Oct-24, 6:55pm EDT
[closed] At 2:17pm EST, StatusCast engineers were alerted to an issue that resulted in some customers experiencing slow load times and page time outs when accessing status pages and admin portals. Engineers discovered we had an major spike in traffic and our servers existing scaling logic was not able to keep up which resulted in maxing out a couple of our resources. Once the engineers have determined the caused, the influx had resolved itself at 2:42pm EST, and returned to normal. As a temporary solution, we have scaled out the service to handle additional traffic spikes. However as a more permanent solution, additional automated scaling rules are being evaluated to allow the application to handle its traffic spikes such as the one experienced today.
Month of July 2022
Status pages Admin application CNAME status pages *.status.page status pages
Jul-19, 6:48pm EDT
[closed]

At this time all services should be operating as expected, if you continue to experience any further issues please reach out to StatusCast support at support@statuscast.com.


We will follow up with additional information related to the root cause of this latency at a later time. 

Month of May 2022
Status pages *.status.page status pages
May-30, 6:24am EDT
[closed]

StatusCast’s engineers were alerted to an issue affecting some customers accessing the status.page version of the application. Engineers confirmed that a certificate renewal was not properly propagated to all servers. This did not impact customers utilizing the statuscast.com domain or those utilizing a custom domain name.

Once we were made aware of this issue the updated certificate was pushed out directly to all instances. At this point service should be operating as expected for all users, however if you continue to experience any issues please contact support@statuscast.com

Status pages Notification services *.statuscast.com status pages
May-19, 11:50am EDT
[closed]

StatusCast's engineers were alerted that schedule maintenance events created from StatusCast's legacy application("V2") were not properly auto-closing after their estimated duration had been reached. After an initial investigation engineers have confirmed the cause on the service responsible and a patch was performed to correct the error. Any maintenance that was overdue for closure should have been resolved and StatusCast's engineers will continue to monitor the legacy process for this to ensure no other issues occur. 

May-16, 1:12pm EDT
[closed] Our monitoring systems have detected a potential issue with Messaging. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
Cloud Providers Twilio
May-16, 1:21pm EDT
[closed] We are no longer experiencing SMS delivery delays when sending messages to New Zealand Vodafone. This incident has been resolved.
Cloud Providers Twilio
Cloud Providers SendGrid
May-2, 10:15pm EDT
[closed] We are still determining the solution for resolving the link certificate errors shown with Google Chrome on some versions. Updates will be given within the next two hours or as soon as more significant updates are available.
Month of April 2022
Cloud Providers Twilio