February 17, 11:08am EST

Our engineering teams are continuing to work on the redeployment of the underlying service. No additional information is available at this time. We will continue to provide updates every 30 minutes or sooner if we have further pertinent information.

February 17, 11:38am EST

Our engineering teams continue to work on the redeployment of the underlying service. No additional information is available at this time. We will continue to provide updates every 30 minutes or sooner if we have further pertinent information.

February 17, 12:04pm EST

Our engineering teams are continuing to implement the redeployment of the underlying service, but the initial estimated time to partial mitigation is being extended until 9:30 am PST. No additional information is available at this time. We will continue to provide updates every 30 minutes or sooner if we have further pertinent information.

February 17, 12:33pm EST

We are seeing intermittent recovery of Flex Console login, but the underlying services within Flex are still facing issues. Our engineering teams are continuing to work to remediate these issues, and we will provide updates every 30 minutes or sooner if we have further pertinent information. Please note that automated SMS routing and SMS conversion rates are not impacted at this time.

February 17, 1:03pm EST

We are continuing to see intermittent recovery of the Flex Console login, but the underlying services within Flex are still facing issues. Our engineering teams are continuing to work to remediate these issues, and we will provide updates every 30 minutes or sooner if we have further pertinent information.

February 17, 1:33pm EST

We are continuing to see intermittent recovery of the Flex Console login, but the underlying services within Flex are still facing issues. Our engineering teams are continuing to work to remediate these issues, and we will provide updates every 30 minutes or sooner if we have further pertinent information.

February 17, 2:11pm EST

We are observing intermittent recovery of Flex console login and other underlying services within Flex. Our engineering teams are continuing to work towards full restoration of services and we will continue to provide updates every 30 minutes or sooner if we have further pertinent information.

February 17, 2:41pm EST

We are observing intermittent recovery of TaskRouter, Flex console login, and other underlying services within Flex. Our engineering teams are continuing to work towards full restoration of services and we will continue to provide updates every 30 minutes or sooner if we have further pertinent information.

February 17, 3:15pm EST

We are continuing to observe intermittent recovery of TaskRouter, Flex console login and other underlying services within Flex. Separately, our teams have observed a degradation in Twilio Notify services which is being triaged and assessed for remediation. Our engineering teams are continuing to work towards full restoration of services and we will continue to provide updates every 30 minutes or sooner if we have further pertinent information.

February 17, 3:45pm EST

We are continuing to observe intermittent recovery of TaskRouter, Flex console login and other underlying services within Flex. Separately, our teams continue to observe a degradation in Twilio Notify and IoT - Programmable Wireless services which are being triaged and assessed for remediation. Our engineering teams are continuing to work towards full restoration of services and we will continue to provide updates every 30 minutes or sooner if we have further pertinent information.

February 17, 4:15pm EST

We are continuing to observe intermittent recovery of TaskRouter, Flex console login and other underlying services within Flex. Separately, our teams have observed a degradation in Twilio Notify services which is being triaged and assessed for remediation. Our engineering teams are continuing to work towards full restoration of services and we will continue to provide updates every 30 minutes or sooner if we have further pertinent information.

February 17, 4:50pm EST

We are continuing to observe intermittent recovery of TaskRouter, Flex console login and other underlying services within Flex. Separately, our teams continue to observe a degradation in Twilio Notify, IoT - Programmable Wireless, and Serverless Functions logs services which are being triaged and assessed for remediation. Our engineering teams are continuing to work towards full restoration of services and we will continue to provide updates every 30 minutes or sooner if we have further pertinent information.

February 17, 5:29pm EST

Our engineering team is observing further indications of recovery on our TaskRouter and Flex services, but with continued intermittent issues, which are being addressed. In parallel, our teams are working on the remediation of the following services: Voice Insights, Verify, Sync, Debugger & Alerts, Event Streams, Rest API, Twilio Notify, IoT - Programmable Wireless, and Serverless Functions logs services. Our engineering teams will continue to work towards full restoration of all affected services and will provide updates every 30 minutes or sooner if we have further pertinent information.

February 17, 6:07pm EST

Our engineering team continues to observe indications of recovery on our TaskRouter and Flex services, but with continued intermittent issues, which are being identified and addressed. In parallel, our teams are continuing to work on the remediation of the following services: Voice Insights, Verify, Sync, Debugger & Alerts, Event Streams, Rest API, Twilio Notify, IoT - Programmable Wireless, and Serverless Functions logs services. Our engineering teams will continue to work towards full restoration of all affected services and will provide updates every 30 minutes or sooner if we have further pertinent information.

February 17, 6:35pm EST

Our engineering team continues to observe indications of recovery on our TaskRouter and Flex services, but with continued intermittent issues, which are being identified and addressed. In parallel, our teams are continuing to work on the remediation of the following services: Voice Insights, Verify, Sync, Debugger & Alerts, Event Streams, Rest API, Twilio Notify, IoT - Programmable Wireless, and Serverless Functions logs services. Our engineering teams will continue to work towards full restoration of all affected services and will provide updates every 30 minutes or sooner if we have further pertinent information.

February 17, 7:04pm EST

Our engineering team continues to observe indications of recovery on our TaskRouter and Flex services, but with continued intermittent issues, which are being identified and addressed. In parallel, our teams are continuing to work on the remediation of the following services: Voice Insights, Verify, Sync, Debugger & Alerts, Event Streams, Rest API, Twilio Notify, IoT - Programmable Wireless, and Serverless Functions logs services. Our engineering teams will continue to work towards full restoration of all affected services and will provide updates every 30 minutes or sooner if we have further pertinent information.

February 17, 7:59pm EST

Our engineering team continues to observe indications of recovery on our TaskRouter and Flex services, but with continued intermittent issues, which are being identified and addressed. In parallel, our teams are continuing to work on the remediation of the following services: Voice Insights, Verify, Sync, Debugger & Alerts, Rest API, Twilio Notify, IoT - Programmable Wireless, and Serverless Functions logs services. In clarification to a prior update, there was no impact to Event Stream services. Our engineering teams will continue to work towards full restoration of all affected services and will provide an update in 1 hour or sooner if we have further information.