Cloud Providers Twilio
 
Nov-28, 1:28pm EST
[closed] SMS delivery was degraded for 43 minutes between 20:26 and 21:09 Pacific Time on 11/27/2021. During this period, customers may have experienced SMS delivery delays to Tanzania Vodacom Network. The issue has now been resolved.
November 26, 8:00am EST
Cloud Providers Twilio
 
Nov-26, 8:00am EST
[closed] Calls API was degraded for 6 minutes between 04:45 PST and 04:51 Pacific Time on 11/26/2021. During this period, a small percentage of calls created from the API failed to initiate and there was a generalised increase in latency in our API responsesyeah . The issue has now been resolved.
Cloud Providers Twilio
 
Nov-25, 6:30am EST
[closed] SMS delivery was degraded for 20 minutes between 01:50 and 02:10 Pacific Time on 11/25/2021. During this period, customers may have experienced SMS delivery delays to Germany Vodafone and T-Mobile networks. The issue has now been resolved.
Cloud Providers Twilio
 
Nov-24, 6:52pm EST
[closed] Follow up with the issue related to Multiple Carriers Returning 500s in Canada that is now is now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
 
Nov-24, 6:59pm EST
The issue related to Multiple Carriers Returning 500s in Canada has been resolved and the system is operating normally at this time.
November 17, 4:30pm EST
Notification services
 
Nov-17, 4:30pm EST
[closed]

StatusCast’s engineers were alerted that some SMS and email notifications had an unusual delay in their delivery. The team immediately began investigating and determined that one of the notification processors was experiencing a failure that resulted in a queued backup of notifications. This did not impact all notifications sent through StatusCast, only a subset that were assigned to the instance in question.

Once the instance was isolated the backup of requests were offloaded and the instance itself taken out of rotation. Even though the instance itself did not enter an unhealthy state our engineers have re-evaluated certain health checks to account for queue backups as well as other performance attributes. Additionally, our engineers have scaled out the number of instances to help reduce the load on any single processor at a given time. At this time all notification services are running as expected but we will continue to monitor the system closely.

November 12, 9:49am EST
Cloud Providers Mailgun
 
Nov-12, 9:49am EST
[closed] We are currently investigating this issue.
 
Nov-12, 9:55am EST
We are continuing to investigate this issue.
 
Nov-12, 9:58am EST
A fix has been implemented and we are monitoring the results.
 
Nov-12, 10:02am EST
This incident has been resolved.
Cloud Providers Twilio
 
Nov-4, 6:07am EST
[closed] SMS Outbound Delivery to Israel Orange was degraded for 40 minutes between 1:00 and 1:40 Pacific Time on 11/04/2021. During this period, customers may have experienced delays in message delivery. The issue has now been resolved.
November 03, 10:28am EST
Cloud Providers Twilio
 
Nov-3, 10:28am EST
[closed] We observed SMS Delivery Delays to Russia MTS for 2 hours and 20 minutes between 05:25 and 07:05 Pacific Time on 11/3/2021. During this period, customers may have experienced SMS delivery delays to Russia MTS. The issue has now been resolved.